Privacy Policy

Introduction

Kalaabee ("we," "our," or "us") operates the website kalaabee.com (the "Site"). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our Site and purchase our handcrafted art and crochet products. By using our Site, you consent to the practices described in this policy. This policy is governed by the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.

Information We Collect

Personal Information You Provide

When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely via our payment gateway; we do not store card details)
• Order history and product preferences
• Any messages or custom order instructions you share with us

Information Collected Automatically

When you browse our Site, we may automatically collect:

• IP address and approximate geographic location
• Browser type and version, operating system
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source
• Device identifiers

How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders, including shipping and payment processing
• To communicate order updates, shipping notifications, and delivery confirmations
• To respond to your inquiries, feedback, and support requests
• To personalise your shopping experience and recommend products
• To send promotional emails, offers, and newsletters (only with your consent; you may unsubscribe at any time)
• To improve our website, products, and customer service
• To detect and prevent fraud or unauthorised transactions
• To comply with applicable legal obligations

Cookies & Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and cart items
• Analyse site traffic and usage patterns
• Deliver relevant marketing content

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the Site.

Sharing of Information

We do not sell, rent, or trade your personal information. We may share your data with trusted third parties only in the following circumstances:

• Payment processors: To securely process your transactions (e.g., Razorpay, Cashfree).
• Shipping & courier partners: To deliver your orders (e.g., Delhivery, India Post, Shiprocket).
• Analytics providers: To help us understand website usage (e.g., Google Analytics).
• Legal authorities: When required by law, regulation, or legal process.

All third-party service providers are contractually obligated to handle your data securely and only for the purposes specified.

Data Security

We implement industry-standard security measures to protect your personal data, including SSL/TLS encryption for data in transit, secure server infrastructure, access controls, and regular security audits. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of 8 years in accordance with Indian tax and accounting regulations. You may request deletion of your account and associated data at any time, subject to legal retention requirements.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at kalaabee.store@gmail.com.

Third-Party Links

Our Site may contain links to third-party websites, including social media platforms and payment gateways. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove such data from our systems.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically. Continued use of the Site after any modifications constitutes acceptance of the updated policy.